18club Privacy Policy – How We Handle Your Personal Data

When you register for an account on 18club, we collect personal information that is necessary to verify your identity and allow you to use the platform safely. This includes your full name, date of birth, email address, mobile number, and your preferred payment details for processing deposits and withdrawals in Philippine pesos (PHP). We also collect technical information automatically when you visit the platform, such as your IP address, device type, browser version, and the pages you interact with during your session. This technical data helps us maintain the security and performance of the platform for all Filipino players. If you contact our support team, we may also retain records of that communication to help resolve your query more efficiently. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable regulations in the Philippines. We do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance.

The personal information you provide to 18club is used primarily to create and manage your account, process your transactions, and deliver the gaming and entertainment services available on the platform. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts related to your account activity. Your date of birth is used to verify that you meet the minimum age requirement of 21 years old, which is mandatory for all players in the Philippines. Technical data collected during your sessions is used to detect and prevent fraudulent activity, protect the integrity of the platform, and improve the overall user experience for Filipino players. We may also use aggregated, anonymised data for internal analytics to understand how different sections of the platform — such as Live Casino, Sports Betting, and Bingo — are being used. We do not use your personal information to make automated decisions that would significantly affect your rights without human review. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.

18club does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors that handle PHP transactions, identity verification partners, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we receive a lawful request or are obligated to do so under applicable legislation. If the platform undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified in advance where reasonably practicable. We take care to ensure that any third party receiving your data provides an adequate level of protection consistent with this Privacy Policy. We will never share your personal information with advertisers or unrelated commercial entities. Your trust is important to us, and we are committed to handling your data with the discretion it deserves.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 18club platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We regularly review our security practices to ensure they remain effective against evolving threats, and we take prompt action to address any vulnerabilities that are identified. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations in the Philippines. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you believe your account security has been compromised, you should contact our support team immediately so that protective measures can be put in place. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage all Filipino players to use strong, unique passwords and to keep their login credentials confidential.

As a player on 18club, you have the right to request access to the personal information we hold about you at any time, and we will provide a copy of that information in a clear and understandable format. You also have the right to request corrections to any inaccurate or incomplete data associated with your account, and we will update our records promptly upon receiving a valid request. If you wish to close your account and have your personal data deleted, you may submit a request to our support team, and we will process it in accordance with our legal retention obligations. In some cases, you may have the right to object to or restrict certain types of processing, particularly where the processing is based on our legitimate interests rather than a legal obligation. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. If you have concerns about how your data is being handled, you are encouraged to raise them with our support team in the first instance. You also have the right to lodge a complaint with the relevant data protection authority in the Philippines if you believe your rights have not been respected.

18club reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer to Filipino players. When we make changes, the revised policy will be published on this page with an updated effective date, and we encourage you to review it periodically. Continued use of the platform after any update has been published constitutes your acceptance of the revised Privacy Policy. If any changes significantly affect how we handle your personal data, we will make reasonable efforts to notify you through the platform. If you have questions about this policy or about how your personal information is used, the FAQ page provides additional guidance on common privacy-related queries. You may also review our Terms and Conditions for further information about your rights and obligations as a player on 18club. We are committed to being transparent about our data practices and to keeping this policy accurate and up to date at all times.